case study · hospitality
A WhatsApp concierge that answers every guest instantly and accurately, takes pre-bookings, and confirms reservations — turning missed messages into filled tables and booked rooms.
impact
Reservations slipped through the cracks — guests messaged at all hours, replies came late or never, and no-shows ate into covers. Every room booked through a platform carried a double-digit commission.
A WhatsApp-native agent responds accurately and on time, takes pre-bookings, confirms and gently reminds guests, and steers room bookings direct — keeping the platforms out of the loop.