From leak to hire, in four moves.
The method is the same whether you hire from the house or commission custom: find the most expensive leak, define the post that fixes it, train the agent under supervision, and keep it measured for as long as it holds the job.
Fixed scope, weekly increments you can watch working, and human sign-off wherever money or reputation moves. Two weeks to a plan; weeks — not quarters — to an agent in residence.
The Audit
We sit inside your operation and trace how work actually moves — not how the org chart says it moves. Every handoff, queue, re-key and workaround gets counted and priced. The output is a leak map: where the hours go, what each leak costs a month, and which fix pays back first.
Priced leak map · ranked fix list · 90-day staffing plan. Yours to keep, whoever builds.
The Commission
We define the post before we build the agent: what it owns, which systems it works inside, where it must escalate to a human, and the targets it will be reviewed on. If a house agent fits, it's chosen here; if not, a custom commission is scoped. You sign off on all of it.
A written post definition · escalation rules · fixed price and timeline for the build.
The Apprenticeship
The agent trains on your scripts, records and edge cases, then works supervised: every action reviewed, corrections fed back daily. Your team sees each week's output and decides when it has earned the post. Nothing goes live on trust — it goes live on evidence.
Weekly supervised output · accuracy reports · a go-live decision that's yours to make.
In Residence
The agent joins your staff and is treated like it: monthly performance reviews against the targets from the commission, tuning when the numbers slip, and a widening scope only when the current post is held cleanly. You see the same review we do.
Monthly review with numbers · continuous tuning · a clear owner on our side.
Humans sign where money moves.
Refunds, contracts, pricing exceptions — sign-off gates are defined in the commission and never silently widened.
Fixed scope, visible progress.
Price and timeline agreed before we start. Increments ship weekly, working — no reveal at the end.
You own the system.
Code, prompts, runbooks and data stay yours. Leaving us should be easy; staying should be earned.
About two hours a week.
One decision owner on your side — someone who can say yes without a committee.
Access to the systems the post touches — read access for the audit, scoped write access for residence.
Your best operator's time in the apprenticeship weeks — their corrections are what the agent learns from.
Two weeks to a plan.
The audit starts the clock. Tell us where it hurts and we'll scope it on the call.