Notes
Field notes from the work.
What we learn inside audits, apprenticeships and residencies — written down so you can use it whether or not you hire us.
Method · May 2026Agentic software, without the hype
What changes when software can plan and execute a task end to end — and what still needs a human signature.
2 minCase notes · Apr 2026Teaching Valeria a hotel's voice in two weeks
Notes from an apprenticeship: the scripts, edge cases and 2 a.m. messages that trained the First Host.
3 minGuides · Mar 2026A buyer's checklist for AI agents that actually ship
Twelve questions to ask any vendor — ours included — before you sign. Most demos fail question four.
3 minStudio · Feb 2026Why we give our agents names
Personification isn't branding. It's how a team learns to delegate to, correct, and trust a system.
2 minField notes · Jan 2026What a process leak costs at 40 staff
A worked example with real arithmetic: one re-keyed form, four systems, and the salary it quietly consumes.
3 minReading is free. So is the first call.
Bring the process that eats the most hours; we'll bring the arithmetic.